Deputy Area Manager – PLCS – Growth

Bajaj Finance

3.98741 Reviews

2 – 3 years

Not Disclosed

Pathanamthitta

Posted: 1 week agoApplicants: Less than 10Register to applyLogin to apply

Job description

• Job Purpose
• Duties and Responsibilities
• 2) Campaign management for call-centre.
• 3) Data Management & Vendor management.
• 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
• 5) COA management
• 6) Conceptualize and develop promotional campaigns for all the channels
• 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
• 9) Initiate and lead various process enhancement and system development projects for both the channels
• 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
• 11) Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee Call Centre teams productivity
• Compliance, policies, guidelines & processes
• 12) Resolve all customer escalation and queries related to both the channels
• Systems Understanding & Data Analysis:
• 13) Understanding of CRM & lending system – Salesforce.com / UNICA
• 14) Understanding of campaign management in Dialer
• 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• 16) Tracking all important matrix of business on regular basis
• 17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
• 18) Need to have excellent excel and PowerPoint skills
• Required Qualifications and Experience
• 2) Campaign management for call-centre.
• 3) Data Management & Vendor management.
• 4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
• 5) COA management
• 6) Conceptualize and develop promotional campaigns for all the channels
• 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
• 9) Initiate and lead various process enhancement and system development projects for both the channels
• 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
• 11) Monitoring performance and suggest corrective action for:
• Key business metrics
• Product and portfolio performance
• Employee Call Centre teams productivity
• Compliance, policies, guidelines & processes
• 12) Resolve all customer escalation and queries related to both the channels
• Systems Understanding & Data Analysis:
• 13) Understanding of CRM & lending system – Salesforce.com / UNICA
• 14) Understanding of campaign management in Dialer
• 15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• 16) Tracking all important matrix of business on regular basis
• 17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
• 18) Need to have excellent excel and PowerPoint skills

Role: 

Marketing ManagerIndustry Type: 

BankingDepartment: 

Marketing & CommunicationEmployment Type: 

Full Time, PermanentRole Category: 

Marketing

EducationUG: 

Any GraduatePG: 

Any Postgraduate